While, I have no background in the convenience store industry, I found this article to be compelling.  The owner’s focus on innovation and customer focus is his key to staying ahead of the competition. Enjoy

In his 19 years of owning a gas station, Kent Couch has rolled out a beer cave, kombucha on tap, and uniformed attendants who greet customers by name.

Source: The Convenience-Store Innovator of Bend, Oregon – The Atlantic

Rindge Leaphart

http://www.linkedin.com/in/rindgeleaphart
https://rindgeleaphart.wordpress.com/

 

Advertisements