Good article- Fix The Machine, Not The Person | Lifehacker Australia. that illustrates that many times the problem with under-performing organizations is one of process / procedures and not necessarily people. How many times has one of us jumped to the conclusion that person X is not doing a good job versus surveying what organizational constructs might be contributing to the issue?   While the NUMMI Plant referenced in the  article might be somewhat of a dated example,  it is a good reminder to take a step back and consider what processes / procedures / organizational culture issues might be causing performance issues versus assigning blame to the people.
Rindge Leaphart